We strive to provide high-quality jewellery and have a thorough quality checking system. You may return your item(s) within 5 days of receiving your item.

We aim to send refunds within 2 weeks of receipt. Please use registered post or recorded delivery when returning goods.

All earrings cannot be returned due to health and safety reasons unless deemed to be faulty. We do not accept returns on any sale item.

All claims on a fault must be done within 48hrs of receipt. No credit or refund will be issued for products ordered in error by the customer or if goods are incorrectly stored or handled by the customer.

Please email info@jenems.co.uk for our returns address.